For ages 21+

fq99's commitment to responsible gambling

fq99 believes gambling should be a source of entertainment — not financial stress. Our safety tools, limit-setting options, and round-the-clock support team are always here for you.

Safe Play

What is responsible gambling and why does it matter?

At fq99, we are committed to ensuring a fun, safe, and controlled gaming experience.

Responsible gambling means enjoying gambling as a form of entertainment — not as an alternative income source or a solution to financial problems. Whenever you play on the fq99 platform, we want you to maintain full control over your budget, your time, and your state of mind.

Many players in Bangladesh start out playing for fun but gradually increase the size of their bets. To prevent this common issue from turning into a serious addiction, fq99 provides several effective protective measures. Our tools are easy to use and you can activate them at any time.

Remember: gambling can never be a reliable source of income. Every game carries the possibility of both winning and losing, and chasing your losses by placing larger bets is a clear sign of harmful behavior.

Recognize the warning signs

If you notice any of the following signs, take a break immediately and contact our support team:

You are spending more than your set budget
You keep playing to try to win back money you have lost
You are hiding your gambling from family or friends
Gambling is affecting your ability to focus on work or studies
You are borrowing money or taking on debt to place bets
You feel uneasy or anxious when you are not gambling

Our protection tools

fq99 gives you powerful and easy-to-use protection options to help you stay in control of your gaming.

Set a deposit limit

Decide for yourself the maximum amount you can deposit each day, each week, or each month. Once a limit is set, it applies immediately — there is no delay. To increase a limit, you must wait 24 hours, but reducing it is instant.

Time-out break

If you feel you need a temporary break, you can take a time-out from 1 day up to 6 weeks. During this period, logging into your account and placing bets will be fully blocked. When the break ends, your account is reactivated automatically.

Self-exclusion

If you need a longer break, choose self-exclusion. Once activated, your account can be closed for a minimum of 6 months or permanently. During this time, no promotional emails will be sent to you either.

Set a loss limit

Set a limit in advance on the maximum amount you can lose within a given period. Once that amount is reached, no further bets can be placed. This tool protects your savings from excessive losses.

Session time limit

Decide in advance how long you will play in one sitting. When the set time is up, the system will alert you and automatically end your session. Playing for long stretches affects decision-making — this feature helps you avoid that.

24/7 support

Our Bangla-speaking support team is available around the clock, seven days a week via live chat and email. Feel free to reach out with any responsible gambling questions or concerns — we will help without judgment.

21+

For adults only

To open an account and play at fq99, you must be at least 21 years old.

Protecting minors from gambling is our highest priority. fq99 verifies age at registration, and additional identity confirmation is requested in any suspicious case.

If you live in an environment where minors have access to your device, please log out every time, keep your password private, and use a PIN lock on your device. Make the children and teenagers around you aware of the risks of online gambling.

You can use parental control software to block gambling-related websites on your children's devices. This serves as an additional layer of protection.

Simple ways to build healthy gaming habits

Following these simple steps keeps gambling entertaining rather than a source of problems.

Set a fixed budget before you play and never spend more than that amount.

Do not increase your bets to chase money you have lost — it leads to even greater losses.

Never play when you are upset, anxious, or under the influence of alcohol — your ability to make decisions is reduced.

Understand the rules of a game thoroughly before placing bets — playing without knowing the rules increases your risk of losses.

Take regular breaks — at least 10 minutes every hour keeps your mind fresh.

Do not use gambling as a way to isolate yourself socially — spend time with family and friends.

Never place bets with borrowed money or debt — only play with money you can afford to lose.

Review your gaming history regularly and take action immediately if you notice any unusual patterns.

Assess yourself

Think honestly about the following questions. If your answer is "yes" to more than one, please speak with our support team.

Are you spending more time or money on gambling than you planned?

Has your family or someone close to you ever expressed concern about your gambling?

After a loss, do you feel you need to play more to win that money back?

Have you ever borrowed money or sold something valuable to fund your gambling?

Have you tried to take a break from gambling but were unable to?

Have you skipped work, studies, or family responsibilities to find time to gamble?

When you cannot gamble, do you feel uneasy, angry, or anxious?

Have you hidden your gambling losses from family or friends?

If you answered "yes" to two or more questions, please speak with our support team. We will help without judgment. Email us: [email protected] or reach out via live chat.

How to activate the protection tools

Changing your protection settings at fq99 takes only a few minutes.

Log in to fq99

Choose the tool you need

Deposit limit, loss limit, session time, or time-out — select whichever tool suits your needs.

Set your limit

Enter the amount or time period and confirm. The limit takes effect immediately. Increasing a limit requires an additional confirmation period.

Contact us if you need help

If you cannot find the settings or need further assistance, reach out via our 24/7 live chat or email ([email protected]).

Frequently Asked Questions

Answers to the most frequently asked questions about responsible gambling.

A deposit limit sets the maximum amount you can deposit within a chosen time period — daily, weekly, or monthly. The limit takes effect as soon as you set it. Reducing a limit is instant, but increasing one has a confirmation delay — this protects you from impulsive decisions.

Yes. When you activate self-exclusion, any withdrawable balance in your account will be returned through your chosen method — bKash, Nagad, Rocket, Upay, or bank transfer. The minimum withdrawal amount is ৳500 and processing usually takes 5–30 minutes. Contact our support team for more details.

A time-out is a temporary break — typically from 1 day up to 6 weeks. When the break period ends, your account is reactivated automatically. Self-exclusion, on the other hand, is a long-term or permanent option — your account can be closed for a minimum of 6 months or permanently. Choose based on what you need.

Start by speaking with them with empathy — without judgment or blame. Let them know about fq99's self-exclusion and time-out options. If the situation seems serious, contact our support team — we can assist with third-party requests as well. Email: [email protected]

No. fq99 strictly follows a 21+ age policy. Age is verified at registration, and identity verification is requested in any suspicious case. If an attempt by a minor to open an account is detected, the account is closed immediately.

No. While self-exclusion is active, no promotional messages, bonus offers, or game-related communications will be sent to your email. Only essential account-related information — such as a password reset — may be sent.

Enjoy entertainment safely

Start playing at fq99 responsibly. Enjoy our game lobby, cricket betting, or slots — all within the limits you set for yourself.

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