fq99's Privacy Policy

fq99 (hereinafter referred to as "we", "our", or "fq99") operates a trusted online entertainment platform for players in Bangladesh. We believe that protecting the privacy of your personal information is our fundamental responsibility.

This privacy policy ("Policy") describes how fq99 collects, uses, stores, discloses, and protects your personal information when you use our website, mobile platform, and related services (collectively the "Platform"). This policy, together with our Terms and Conditions and Responsible Gaming Policy, forms the overall legal framework of fq99.

This policy applies to:

• All account holders registered on the fq99 platform
• Information collected when visiting the website
• Information provided through customer support channels
• Financial information collected during payment processing

Our platform is for users aged 21 and above only. We do not knowingly collect information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately.

fq99 collects various types of information for different purposes. Details are provided below:

2.1 Information You Provide Directly

Information you voluntarily provide when you register with fq99 or use our services:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Email address
• Mobile number
• Payment method details (bKash, Nagad, Rocket, Upay or bank account number)
• Documents submitted for identity verification
• Information provided when contacting customer support

2.2 Automatically Collected Information

Information that is automatically collected when you use our platform:

• IP address and device identification information
• Browser type and version
• Operating system information
• Time spent on the platform and pages visited
• Login and logout times and dates
• Gaming session information (bet amounts, win and loss records)
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may also collect information from third parties:

• From identity verification service providers
• Transaction verification information from payment processing companies
• From fraud detection and prevention services
• Information from responsible gaming organizations (where applicable)

fq99 uses the information collected for the following purposes:

fq99 uses various types of cookies and tracking technologies that improve your experience and keep the platform running smoothly.

4.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. Without them, login sessions, security verification, and account management are not possible. These cookies are automatically active without user consent because they are an integral part of the service.

4.2 Functional Cookies

These cookies remember your preferences such as language preference, display settings, and gaming preferences. They make your experience more personalized.

4.3 Analytical Cookies

We use analytical cookies that help us understand how users navigate the platform. This information is completely anonymous and is used only for service improvement.

4.4 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, please note that disabling essential cookies may prevent some important features of fq99 from working properly.

fq99 follows a strict policy and shares your personal information only in the following limited circumstances:

5.1 Payment Service Providers

The necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions. This information is used only for processing specific transactions.

5.2 Identity Verification Services

Specific information may be shared with identity verification service providers to meet regulatory requirements and prevent fraud.

5.3 Legal Obligations

In the case of court orders, government directives, or other legal requirements, we will be obligated to share information with the relevant authorities. In such circumstances we will provide only the information legally required.

5.4 Business Transfers

If any part of fq99's business is sold or transferred, user information may form part of that transfer. In such cases we will notify users in advance, and the new operator will be required to follow the same standard of privacy policy.

fq99 has adopted industry-standard security measures to protect your information. Our security framework includes:

• SSL/TLS Encryption: All data transfers between your browser and our servers take place over encrypted connections.
• Data Encryption: Stored sensitive information such as passwords and payment details is protected with strong encryption algorithms.
• Two-Factor Authentication: An additional layer of security is provided for account access.
• Regular Security Audits: Regular security assessments are conducted through third-party experts.
• Restricted Access Controls: Only authorized staff can access your information for specific purposes.
• Anti-Fraud System: Suspicious logins or financial activity are automatically detected and prevented.
• Secure Data Centers: Our servers are operated in high-security data centers with both physical and digital security in place.

However, transmitting information over the internet is not entirely risk-free — no method is 100% secure. We therefore ask you to remain cautious as well: use a strong password, do not share your password with anyone, and if you notice anything suspicious, notify our support team immediately.

fq99 retains your information for as long as it is necessary or legally required:

7.1 Active Account Information

Your basic account information, transaction history, and gaming records are retained for as long as your account remains active. This information is needed for your service access, dispute resolution, and legal requirements.

7.2 After Account Closure

Even after an account is closed, financial transaction records, identity verification documents, and other legally required information may be retained for a defined period. This period depends on applicable laws and regulations.

7.3 Cookies and Session Information

Session cookies are automatically deleted when the browser is closed. The duration of persistent cookies depends on their specific function, generally ranging from 30 days to 12 months.

7.4 Data Deletion Requests

If you request deletion of your information, we will fulfill that request as quickly as possible while remaining consistent with legal obligations and business requirements.

As a user of fq99, you have the following rights over your own information:

To exercise these rights, please contact our support team at: [email protected] — we will respond to your request as soon as possible.

fq99 is an adults-only platform strictly operated for users aged 21 and above. We do not collect data from minors.

We use age verification methods during the registration process. If a minor's data enters our database for any reason, then:

• The account will be deactivated immediately.
• All collected data will be deleted.
• All related transactions will be reviewed.

If you become aware that a minor has created an account on fq99, please notify us immediately at [email protected].

fq99 may update this privacy policy from time to time. Changes may occur due to technological developments, business changes, or legal requirements.

10.1 Notice of Changes

For significant changes, we will notify you by email or via a notification when you log in to the platform. For minor changes, updating the date on this page will be considered sufficient.

10.2 Use After Changes

Continued use of the platform after a new policy is published will be considered your agreement to the updated policy. If you do not agree with the new policy, you should stop using the platform and contact us to close your account.

10.3 Previous Versions

If you wish to view a previous version of the policy, please contact our support team — we will be able to provide you with the applicable earlier version.